Shipping, Returns and Policies

Refund Policy

We offer refunds and exchanges within 15 days of purchase. After 15 days, no refunds or exchanges are available.

Eligibility for Refunds and Exchanges

• Items must be unused and in the same condition as received.
• Items must be in original packaging.
• Proof of purchase is required.
• Only regular-priced items are eligible for refunds; sale items are not.

Exchanges

We only replace items if they are defective or damaged. For exchanges, email Orders@MBASupply.com and send your item to: 847 E 52nd St, Brooklyn, NY, 11203.

Exempt Goods

• Gift cards
• Certain health and personal care items

Partial Refunds

Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts not due to our error.
• Items returned more than 15 days after delivery.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund, please check your bank account, contact your credit card company, and if still unresolved, email us at Orders@MBASupply.com.

Shipping

Do not send the product back to the manufacturer. Return items to: 847 E 52nd St, Brooklyn, NY, 11203. Return shipping costs are non-refundable and will be deducted from your refund. Shipping times may vary based on location.

Returns

• 30-day return/exchange window from the purchase date
• Items must be in original, unused condition and packaging
• Customers pay return shipping unless the product is defective
• 20% restocking fee may apply to certain returns
• Special order/custom-made products are non-returnable.

Warranty

We offer a limited warranty for manufacturing defects. If you encounter any issues with your product, please contact our customer service team at Orders@MBASupply.com for assistance and further instructions.